Support
1. Client Support
Each learner is allocated a Mentor. It is that person who is responsible for discussing your progress with you and ensuring that your learning is directed and paced appropriately according to the course requirements, your needs and your learning styles. Often that person will also be the person responsible for a large portion of your training, sometimes not.
Other trainers are also sensitive to the needs of learners and you should feel free to raise any issues that you have with them directly.
The Managing Director is also available to discuss any issues that might be affecting your learning.
2. Support Officer
We recognise that often, a personal situation can be an impediment to effective learning. We also recognise that your trainer is not always the best person to talk to about these things.
We want you to achieve your learning goals and want to provide you with whatever assistance we can to achieve them.
If required, a student support officer can be made available to discuss any non-training issues that might be affecting your learning. They are independent of our training and management staff and any discussions that you have with them are confidential. They do advise management on student policy, course delivery and trainer selection but do not discuss specific cases unless asked to raise issues on the learner's behalf.
3. Special Needs Support
The student support officer is also the person to speak to if you feel you have any special needs that you are not comfortable discussing with the trainers or you feel are not being addressed adequately.
The student welfare office also has a range of information available on disability issues.
4. Career Support Services
We have formed relationships with several recruitment agencies that would be happy to provide you with career guidance, please discuss this with your trainer or case manager.